eCampus has a well-established support services team covering every facet of the virtual bookstore industry. It starts at the top with an executive team with over 100 years of combined experience in the textbook industry. eCampus executives have directly worked with all of the major publishing companies in the United States allowing them to bring diverse and widespread expertise to our innovative program.
In addition to the executive officers, your institution will be assigned a highly-trained, dedicated management team to handle all of the needs of your administration, faculty, and students.
As part of the management team, each partner institution is assigned a virtual bookstore manager, a textbook manager and a customer service team.The virtual bookstore manager will oversee the relationship between eCampus and your institution, ensuring open communication and the success of both parties.
The textbook manager will have extensive knowledge of your institution’s adopted textbooks and will directly manage the adoption list to provide the most up-to-date and accurate data.
The customer service team will be available to answer questions pertaining to any aspect of the virtual bookstore from students via email or toll-free phone numbers.
“The service reps are professional and friendly, prompt in their responses and willing to go the extra mile for customer satisfaction.” Barbara, WashingtonOnline